‘Mummy won’t wake up’: Harrowing 999 call of sobbing schoolgirl, 5, who saved her mother’s life by talking operators through symptoms after she collapsed in the kitchen


  • Sienna Adderley was watching CBeebies when her mother began shaking
  • Parents had taught her how to dial 999 after mother had similar episodes
  • Sienna told operators: ‘She’s collapsed and now she is shaking’
  • Sienna was tearful but calm until paramedics arrived at home in Rugby
  • Mother-of-two Katie, 32, is now being tested to diagnose her condition
  • Sienna said: ‘I’m glad I helped my mummy because I love her lots’

A five-year-old schoolgirl has been hailed a hero after she made a tearful 999 call to save her mother’s life when she collapsed in the family home.

Sienna Adderley’s mother Katie, 32, was getting her ready for school when she collapsed and started shaking in her kitchen in Rugby, Warwickshire.

With no one else around Sienna picked up the phone and called the emergency services – remaining calm enough through her sobs to tell the operator her mother’s symptoms.

Scroll down to listen to the 999 call

Little hero: Sienna Adderley's mother Katie, 32 (right) was getting her ready for school when she collapsed and started shaking in her kitchen in Rugby, Warwickshire. Sienna (left) sprang into action and called 999

Little hero: Sienna Adderley’s mother Katie, 32 (right) was getting her ready for school when she collapsed and started shaking in her kitchen in Rugby, Warwickshire. Sienna (left) sprang into action and called 999

Collected: Sienna, pictured at home with her mother, remained calm enough through her sobs to tell the operator her mother's symptoms. She was too small to open the front door to emergency service workers

Collected: Sienna, pictured at home with her mother, remained calm enough through her sobs to tell the operator her mother’s symptoms. She was too small to open the front door to emergency service workers

The call, which has been released by emergency services with the permission of Sienna’s family, captures the moment she came to her mother’s aid.

‘I can’t wake her up,’ she told the operator. ‘She is collapsed on the floor and now she is shaking. She is lying in the kitchen’.

Because Sienna was too small to open the door, emergency services pinpointed her mother’s address before breaking in and treating her during the incident last Thursday.

Sienna, who attends Eastlands Primary School in Rugby, said: ‘My mummy was in the kitchen and I was watching CBeebies when she collapsed.

Heart-wrenching 999 call of five-year-old Sienna Adderley

‘It was very scary but my dad told me if she got poorly when I wasn’t there then I should call 999.

‘I told them where I lived and had to look after my brother too. I was crying but tried not to be frightened.

‘When the police came a lady policewoman took me upstairs and we played with my toys in my room while they made her better.

Brave: Sienna said her father had told her to phone 999 if her mother 'got poorly' when he wasn't there

Brave: Sienna said her father had told her to phone 999 if her mother ‘got poorly’ when he wasn’t there

‘Everybody is saying I’m very brave, which is very nice. I’m glad I helped my mummy because I love her lots.’

Mrs Adderley, a former playschool supervisor who also has a two-year-old son Riley with partner Carl Green, 33, was treated at the scene and said she had her daughter to thank.

She taught Sienna how to dial 999 because she had suffered similar collapses in the past. Doctors initially thought she might have epilepsy, but are still attempting to diagnose her condition.

‘My husband and I have always encouraged Sienna to be involved if I’m ill so she would not be worried and would know what to do,’ she said.

‘Thank goodness Sienna was here to help me. You don’t know what might happen to you if you don’t get the treatment you need.

‘Usually Sienna would call her daddy but she had no answer, so she decided to ring 999. She has never had to ring them before although we did show her what to do in the past.

‘She sounds very distressed but by the end of call she sounded very confident and she was pretty calm considering the circumstances.

‘She was very brave and I am so proud of her. Not only was she trying to see to me, she had her little brother to look after as well. She is our little hero.’

Mrs Adderley added the community has pulled together to raise £900 for a new front door.

It was the first time Sienna had called 999. Police have described her as a ‘superstar’ and are planning to present the brave youngster with a certificate at a school assembly.

PC James Graham, who attended the incident, added: ‘Police officers from Rugby Response and Safer Neighbourhoods Team attended an incident reported by a 999 call.

‘The caller was five-year-old Sienna reporting that her mum was ill.

Operator: A 999 control centre (file image). PC James Graham, of Warwickshire Police, said: 'All the attending officers thought Sienna was fantastic and a superstar. She just took it all in her stride'

Operator: A 999 control centre (file image). PC James Graham, of Warwickshire Police, said: ‘All the attending officers thought Sienna was fantastic and a superstar. She just took it all in her stride’

‘That in itself is amazing but she also stayed on the line while checking her mum and looking after her younger brother.

‘All the attending officers thought she was fantastic and a superstar.

My mummy was in the kitchen and I was watching CBeebies when she collapsed. It was very scary but my dad told me if she got poorly when I wasn’t there then I should call 999
Five-year-old Sienna Adderley

‘She just took it all in her stride. She deserves recognition for her actions and her parents are rightly proud of her.

‘Sienna used the 999 service, exactly how it is meant to be used, and is a shining example to others.

‘We would encourage other parents to teach their children from an early age, how and when they should call 999, as this incident show’s how vital it can be should an emergency arise.’

A West Midlands Ambulance Service spokesman said: ‘We were called by police to Brodie Close in Rugby to treat a woman following a medical incident.

‘She received treatment by paramedics and recovered whilst at home.

‘We learned from our police colleagues that the patients five year old daughter had raised the alarm by calling 999 and we would like to congratulate her on her brave actions.

‘All parents are asked to teach their children about calling 999 in an emergency as one day it may just save someone’s life.’

‘MUMMY’S SHAKING’: FULL TRANSCRIPT OF HARROWING 999 CALL

Harrowing: A 999 operator spoke to Sienna as she described her mother's symptoms (file photo)

Harrowing: A 999 operator spoke to Sienna as she described her mother’s symptoms (file photo)

Sienna: I am trying to wake her up but I can’t.

Operator: You are trying to wake her up but you can’t?

Sienna: Yeah

Operator: Alright, Sienna, okay. We will see if we can get somebody round straightaway. Where is mummy now? Is she upstairs in bed?

Sienna: Collapsed on the floor.

Operator: She is collapsed on the floor?

Sienna: And now she is shaking.

Operator: Now she is shaking?

Sienna: Yeah

Operator: (to colleague) Okay, ambulance 58 please Natalie (to Sienna) Alright Sienna, just stay on the line for me. So where is mummy now then?

Sienna: She is lying in the kitchen.

Operator: Is she lying on the floor, is she?

Sienna: Yeah

Operator: Okay, alright Sienna. Alright, you keep talking to me. Are you able to open the door if policemen get there to let them in?

Sienna: No

Operator: You are not?

Sienna: No

Operator: Okay, is daddy there?

Sienna: No, he is at work.

Operator: Daddy’s at work, alright.

Sienna: [inaudible]

Operator: You can’t what, sorry sweetheart?

Sienna: [inaudible]

Operator: Is mummy talking at all?

Sienna: No

Operator: Okay, just bear with me a minute.

Read more: http://www.dailymail.co.uk/news/article-2938033/Mummy-won-t-wake-Harrowing-999-call-sobbing-schoolgirl-5-saves-mother-s-life-talking-operators-symptoms-collapsed-kitchen.html#ixzz3Qi4PEIO3

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